KONA

Terms & Conditions

Last updated: 13 August 2026 · Version 1.0

These Terms & Conditions ("Terms") govern your use of the Kona mobile application and related services (together, "Kona" or the "Service") provided by TIC Group ("we", "us", "our"), a company registered in Ireland. By creating an account, subscribing, or otherwise using Kona, you agree to these Terms. If you do not agree, do not use the Service.

1. What Kona is (and isn't)

Kona is a personal record-keeping and AI assistance tool for pet owners. It helps you track your pet's health records, medications, reminders, weight, insurance, milestones, and other personal information; it lets you talk to an AI ("Ask Kona") about your pet using the data you have entered; and it lets you invite co-owners (family, sitters, walkers, or others) to view or edit your pet's profile.

Kona is not a veterinary service. Ask Kona and any AI-generated summaries, recommendations, or transcriptions are provided for informational purposes only and are not a substitute for professional veterinary care, diagnosis, or treatment. In an emergency, contact a licensed veterinarian. Never delay seeking or disregard professional veterinary advice because of anything you read in Kona.

2. Eligibility & account

You must be at least 16 years old (or the age of digital consent in your jurisdiction if higher) to use Kona.
You are responsible for keeping your login credentials secure. Kona operates a single-active-device policy — signing in on a new device signs your account out on the previous one. This is to prevent shared credentials replacing the co-owner invite flow.
You are responsible for the accuracy of the information you enter. Kona does not verify data (vaccination dates, weights, medication doses, etc.) — that is your responsibility.

3. Subscriptions & billing

3.1 Plans

Kona is offered through paid subscription plans. Current plans and their limits are shown on the in-app paywall and at kona.pet. Plans set the maximum number of pets you can own, the maximum number of co-owners you can invite, and the number of Ask Kona conversations you can start per calendar month.

3.2 Free trial

New subscribers may receive a seven (7) day free trial. You will not be charged during the trial period. Unless you cancel at least 24 hours before the trial ends, the subscription starts automatically at the end of the trial and your payment method will be charged the applicable price. You can cancel at any time in Settings → Apple ID → Subscriptions (iOS) or Google Play → Subscriptions (Android).

3.3 Billing

All billing is handled by Apple (App Store) or Google (Play Store). Your subscription auto-renews at the end of each billing period at the then-current price. We do not receive or store your payment card details. Prices are shown in your local currency by the respective store.

3.4 Refunds

Refund requests must be made to Apple or Google directly; we cannot process refunds on their behalf. See Apple's refund policy or Google's refund policy.

3.5 Changes to plans and pricing

We may change plans, features, or prices from time to time. We will give reasonable notice through the app or by email for any change that materially affects your subscription. Continued use of the Service after a change becomes effective constitutes acceptance of the change.

4. Ask Kona: usage & limits

Ask Kona uses large language models (currently Anthropic Claude) to answer questions about the pet you are viewing. The following limits apply on every plan:

Each Ask Kona conversation is capped at 20 messages. When you reach that limit, you'll be prompted to start a new conversation. Kona will still see the pet's full history in the new conversation.
The number of conversations you can start per calendar month is set by your plan (e.g. Companion: 50 conversations per month; Family: 100; Clan: 250; Sanctuary: 500). Unused conversations do not roll over.
Conversations you start on a pet shared with you by another user count against that pet owner's plan (not yours). If they cancel their subscription, you can no longer chat about their pet from your account.
Ask Kona output can be wrong, incomplete, or misleading. Do not rely on it for clinical or emergency decisions. See §1.

5. Sharing pets with co-owners

Kona lets you invite others (co-owners) to view or edit your pet's profile. Each distinct co-owner counts against the "owners" limit of your plan, regardless of how many of your pets they are attached to. Owner and co-owner have the following rules:

Only the pet's owner (the account that originally added the pet) can delete the pet, invite or remove co-owners, and change billing.
A co-owner cannot add pets directly to your account. They can propose a pet through the app; you receive the proposal and choose to approve or deny it. Approved pets are created under your account and count against your plan limits.
A co-owner may also subscribe to their own plan and add pets independently. Pets added under their own account belong to them, not to you.
If you cancel your subscription (or it expires without renewal), your co-owners lose access to your pets automatically once your access period ends. Their own accounts and any pets they own remain unaffected.
You can remove a co-owner at any time from the pet's sharing settings. Removal takes effect immediately.

6. Your content

You retain all rights to the information, images, documents, and audio you upload to Kona ("Your Content"). By using Kona you grant us a limited licence to process Your Content solely to operate the Service — including storing it, showing it back to you and your co-owners, generating summaries, and transmitting it to AI providers (Anthropic, Google, Deepgram) to fulfil your requests. We do not sell Your Content, and we do not use it to train third-party AI models.

You are responsible for making sure you have the right to upload anything you upload (photos of your pet you took, records from your own vet, etc.). Do not upload other people's private information without their consent.

7. Acceptable use

Do not use Kona for anything unlawful, or in a way that could damage or overload the Service.
Do not use Kona to store or share information about anyone else's pet without the owner's permission.
Do not attempt to circumvent plan limits, share credentials to bypass co-owner limits, or reverse-engineer the app.
Do not misuse Ask Kona to produce harmful, illegal, or misleading output.

We may suspend or close accounts that breach these rules.

8. Termination

You can close your Kona account at any time from the Profile screen. Closing your account permanently deletes your pets, records, conversations, photos, documents, and profile within 30 days, subject to any legal retention requirements. Cancelling your subscription without closing your account keeps your data on file but locks access behind a new subscription.

We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if we are required to by law, or if we discontinue the Service.

9. Availability & changes

We work hard to keep Kona available, but we do not guarantee uninterrupted access. We may add, change, or remove features, and we may modify or discontinue the Service (or any part of it) at any time. If we discontinue a paid feature, we will refund a pro-rated portion of the affected subscription period.

10. Disclaimers

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, that AI output will be accurate, or that any specific outcome will result from your use of the Service.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you for any claims arising out of or relating to the Service — whether in contract, tort (including negligence), or otherwise — is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) €50.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or veterinary costs, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot lawfully be limited (for example, liability for death or personal injury caused by negligence, or for fraud).

12. Indemnity

You agree to indemnify us against any claim, loss, damage, or expense arising from Your Content, your use of the Service in breach of these Terms, or your violation of any third party's rights.

13. Privacy

Your privacy is important to us. Our Privacy Policy explains what we collect, how we use it, and your rights (GDPR, UK GDPR, CCPA, and other privacy laws). By using Kona you consent to the practices described in the Privacy Policy.

14. Governing law & disputes

These Terms are governed by the laws of Ireland. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of Ireland, subject to any mandatory consumer protection rights you have in your country of residence.

For consumers in the EU, we are also required to inform you that the European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, for material changes, notify you in the app or by email. If you continue to use the Service after changes take effect, you accept the updated Terms. If you do not accept them, cancel your subscription and stop using the Service.

16. Contact

Questions about these Terms? Email us at hello@kona.pet.

TIC Group · Registered in Ireland · hello@kona.pet